Hearing aids are an important investment, but getting the most from them requires more than simply purchasing a device. Over time, they may need cleaning, adjustments, or repairs to continue working as expected.
At Apex Audiology, we provide ongoing hearing aid services to help keep devices working properly and comfortably. Whether you're noticing a change in sound, having trouble with fit or function, or simply need routine maintenance, our audiologists can evaluate your devices and determine what they need.
It may be time to have your hearing aids checked if:
Sound seems weak, distorted, or inconsistent
One or both hearing aids aren't working
You're having more difficulty understanding speech
Your devices are whistling or producing feedback
Your hearing aids no longer fit comfortably
Wax or debris has accumulated
Batteries are draining quickly, or devices aren't charging properly
Bluetooth, controls, or other features aren't working as expected
Your hearing has changed, and your programming may need to be updated
For three generations, Apex Audiology has provided hearing care that extends beyond selecting and fitting a device. We're here to help you continue getting the most from your hearing aids as your needs change over time.
As you become more familiar with your hearing aids and use them in different listening environments, you may discover new needs or have questions about how they're working for you. Our team provides ongoing support to address concerns and make appropriate adjustments when needed.
When you purchase hearing aids through Apex Audiology, lifetime follow-up care is included. This gives you continued access to our team for hearing aid checks, professional cleaning, reprogramming, and support as your needs change.
As an independent practice, Apex Audiology works with hearing technology from multiple leading manufacturers rather than being tied to one brand. We service many hearing aids from manufacturers, including:
Working across manufacturers gives our audiologists experience servicing and adjusting a wide range of hearing aid technology.
Our team can evaluate and service many hearing aids from major manufacturers, even if they weren't originally fitted at Apex Audiology. Bring your devices with you, and we'll determine what service options are available for your hearing aids.
Different hearing aid concerns require different solutions. We start by understanding what you're experiencing and checking your devices before recommending the appropriate next step.
Your hearing aids may need adjustments as your hearing, listening needs, or preferences change over time. Our audiologists can fine-tune your devices based on your experience and the environments where you use them.
Adjustments may include:
Programming and amplification changes
Sound balance and comfort adjustments
Settings for different listening environments
Review and optimization of hearing aid features
Earwax, moisture, and debris can build up on hearing aids with everyday use and interfere with their performance. We provide professional hearing aid cleaning to help:
Remove wax and debris from accessible components
Clean microphones, receivers, vents, and other areas
Inspect your devices for signs of buildup or wear
Identify concerns that may require further attention
Sometimes you know something isn't working, but you're not sure whether the problem is the hearing aid, the settings, the fit, or something else.
Our team can evaluate the hearing aids and help identify the source of the problem. We can help determine whether the issue involves:
Device settings or programming
Battery or charging performance
Connectivity or hearing aid features
Fit or physical components
Cleaning, maintenance, or device function
Once we identify the likely cause, we’ll explain the appropriate next step.
Not every damaged or malfunctioning hearing aid needs to be replaced. Depending on the device and the problem, repair may allow you to continue using your current hearing aids rather than replacing them.
Apex Audiology can provide basic in-office repairs when possible and coordinate more extensive service with the manufacturer when needed. Repairs may include:
Replacing worn or damaged components
Addressing moisture or physical damage
Servicing other issues that require specialized equipment
If your hearing aids are still under manufacturer warranty, we can help determine whether the repair may be covered and coordinate service as appropriate. Out-of-warranty devices may also be repairable, depending on their age, condition, and available parts.
We’ll help you understand your options before moving forward with a repair.
We'll Help You Understand Your Options
A problem with your hearing aids doesn't automatically mean you need new ones. If your devices are older or out of warranty, our team can evaluate their condition and help you understand whether repairing them makes sense or whether newer technology may better meet your current needs.
We may consider factors such as:
The age and overall condition of your hearing aids
The type and estimated cost of the repair
Whether the devices are still under warranty
Availability of replacement components
Whether the technology continues to meet your hearing and listening needs
Any changes in your hearing since the devices were fitted
We can also help with batteries, chargers, and compatible accessories for your hearing aids, including:
Disposable hearing aid batteries
Rechargeable hearing aid chargers
Our team can help you choose accessories that work with your particular hearing aids and listening needs.
A little routine care can help prevent wax, moisture, and debris from interfering with your devices. Between appointments:
Keep your hearing aids clean and dry
Follow the recommended charging or battery routine
Clean or replace wax guards, domes, and other components as instructed
Store your devices safely when you're not wearing them
Avoid attempting to open or repair internal components yourself
Whether you purchased your hearing aids from Apex Audiology or need help with devices obtained elsewhere, contact our team to find out how we can help.
With locations in Southwest and Northeast Colorado Springs, Pueblo, and Canon City, we provide ongoing hearing aid support throughout Southern Colorado.
Please call us or schedule an appointment online to get help with your current devices.
