Our Dedicated Support Staff

Rachael Roberts

Office Manager
Phone:
719-249-1000 (Colorado Springs NE Office)

Rachael Roberts moved to Colorado in 2010 from Florida, although she grew up in Arkansas. She began working with Dr. Herholtz in 2013 and has proven to be a very valuable asset to our practice. She has a passion for providing excellent service to our patients and is very knowledgeable about routine repairs and hearing aid troubleshooting.

Rachael enjoys hiking and fishing in the great outdoors as well as music.


Florina Taylor

Patient Care Coordinator
Phone:719-569-5000 (Pueblo Office)

Florina Taylor is originally from California but moved to Colorado from Iceland in 1993 along with her children and husband who was retiring from the Air Force at the time. She began working as an office manager in 1994 with Bill and Alice Herholtz in the Canon City clinic and continued there for 23 years.

Florina is passionate about helping people with a hearing impairment to improve their life with the help of hearing devices. She is knowledgeable and skilled in the hearing health industry and provides excellent patient care.

Florina has been married to her husband, Jerry, for 43+ years. They have 3 children, 10 grandchildren, 2 great-grandchildren, and their dog, Sheila. They love family get-togethers along with motorcycling and ATV riding in the great outdoors of Colorado.


Jeanie Jacobson

Patient Care Coordinator
Phone:719-275-6000 (Canon City Office)

Jeanie works in our Canon City office as the Patient Care Coordinator.  She grew up in the Denver area and has lived and worked there until she moved recently to Southern Colorado in 2017.  Her education includes college business courses from Colorado Women’s College and Arapahoe Community College. After 32 years of working with a large phone company, she decided to “retire” and move to Penrose.  Being an outdoor enthusiast, she spends time in the mountains biking, hiking, camping and snowshoeing. Jeanie has two grown children and five grandchildren. She enjoys helping our patients with hearing care needs and spending time with her friends and family.


Nicole Ewing

Patient Care Coordinator
Phone:719-247-9000 (Colorado Springs SW Office)

Nicole Ewing moved to Colorado Springs from New York in 2017.  She is originally from Seattle Washington, where she was born and raised.  Nicole has been working in the medical field since 2013. She is a compassionate, caring individual and strives to provide outstanding patient care. 

Nicole and her husband, David, have been married for 7 years and are currently stationed at Fort Carson. They own a Labrador, Gwen. She loves art, rock climbing, snowboarding and traveling.